About Monterey Bay Spice Company

ORDERING INFORMATION

OUR MISSION is to provide the highest quality herbs and herbal products at a reasonable price.

ORDERING:
Business hours are 8:30-5:00 Monday through Friday Pacific Time. Orders can be placed at anytime by voice or fax. Orders will be shipped by UPS ground within 2 to 3 days business days.

PAYMENT:
Payment options: Visa/Mastercard, or Discover. For terms of 30 days net please request a credit application. UPS orders incur exact shipping charges. We do not do COD's. Checks drawn upon insufficient funds incur a charge of $22.

PRICING:
5lb. price = 10% off 1 pound price.
25lb. price = 15% off 1 pound price.
$250 order = free freight (within the 48 conterminous states).
$500 order = free freight + 5% discount

GUARANTEE:
We believe that all of our products are of the highest quality. If for any reason you are not satisfied with any item, simply return it for an exchange, full refund, or credit. Please include a copy of your invoice with the returned item.

Sorry, but we can't refund shipping charges.

MINIMUM ORDER:
We have no minimum order requirement. However, if your order totals less than $20.00 (excluding freight), a processing charge of $5.00 will be added.

EXPRESS DELIVERY:
If you are on the East Coast your order may take a week or more to arrive after we ship. We can ship your order UPS 3 day select, next day air, and 2nd day air. UPS orders incur exact shipping charges.

INTERNATIONAL ORDERS:
If you are not in the continental USA please add $1.60 per pound for postage charges. On your invoice we will compute the exact shipping charges and deduct your prepayment. A refund check for overpayment will be included with your order.

PRICE CHANGES:
The prices in this catalog will be effective until our next catalog. Most prices will remain unchanged, however due to market fluctuations some prices are subject to change. Catalogs are updated twice a year (September and March).

IRRADIATION:
All our products are free from irradiation.